Logo Lodyssey VanAir

Conditions Générales de Vente

VAN AIR Europe, a.s.


1.1 These Terms and Conditions apply to Flights operated by VAN AIR Europe, a.s..

1.2 If any of these Terms and Conditions are found by a competent court to be inconsistent with any Convention, law or regulation as it applies to Your contract of carriage with Us, then that Convention, law or regulation will apply to the extent that Our Terms and Conditions are found to be inconsistent, but the remainder of these Terms and Conditions will still remain valid.

2. Basic Definitions
In these Terms and Conditions:
2.1 « We », « Our », « Us » and « Van Air » mean VAN AIR Europe, a.s., with Company number: 26715261.
Our registered and postal address is:
904/1, Brno International Airport, Brno-Turany, 627 00, Czech Republic.
Our contact details are:
Tel: +420 545 521 241, Fax: +420 545 521 242, E-mail: booking@vanair.org.

2.2 « Authorised Agent » means the entity appointed by Us or on Our behalf for the purpose of selling air transportation and for providing ancillary services such as taking care of Bookings and issuing Tickets.

2.3 « Passenger », « You » and « Your » mean any person (except members of the crew) holding a Ticket who is to be carried or is carried on a Van Air aircraft.

2.4 « Ticket » means the confirmation of Flight details (including the Booking Reference and Your name) issued by Us or Our Authorised Agent, together with these Terms and Conditions and other notices issued by Us or on Our behalf (whether in the form of a Confirmation Letter or the equivalent information generated by the Website), and the Boarding Pass issued at check-in.

2.5 « Flight » means a single flight operated by Us from one airport to another airport.

2.6 « Website » means the Van Air Website: www.vanair.org/ or www.vanair.aero/ or the Website of Our Authorised Agent.

3. Further Definitions
3.1 « Baggage » means Your personal property accompanying You on Your Flight. Unless We state otherwise, Baggage includes both Your Checked Baggage and Your Unchecked Baggage;

3.2 « Booking » means a booking made for a Flight which is confirmed by Us or Our Authorised Agent in accordance with these Terms and Conditions;

3.3 « Booking Reference » means the confirmation (in the form of a reference number) You are given by Us or Our Authorised Agent to identify each Flight reservation made by You;

3.4 « Checked Baggage » means Baggage of which We (or Our Authorised Agent) take custody and in respect to which a Baggage Identification Tag is issued;

3.5 « Convention » means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal on 28 may 1999.

3.6 « Day » means a calendar day, provided that, for notification purposes, the Day upon which notice is dispatched shall not be counted;

3.7 « Domestic Flight » means a Flight between airports where Passengers are not required to move through immigration procedures.

3.8 « Fare » means the amount paid or to be paid for the relevant Flight according to Our tariff (or the tariff of Our Authorised Agent) valid on the Day of the Booking;

3.9 « Immediate economic needs » includes refreshments in proportion to the waiting time (in case of delay or cancellation of Flights) as well as access to communication, such as email, fax, telex services or up to two phone calls.

3.10 « International Flight » means a Flight between airports where Passengers are required to move through immigration procedures;

3.11 « SDR » (which is equivalent to « Special Drawing Right ») means a unit of currency as defined by the International Monetary Fund. Further information may be found on the IMF’s web pages;

3.12 « Terms and Conditions » means these Terms and Conditions published by Us which govern Your Booking and carriage;

3.13 « Unchecked Baggage » (which is equivalent to « Hand Luggage ») includes all personal items taken on board by a Passenger and means Baggage other than Checked Baggage. Unchecked Baggage must fit comfortably under the aircraft seat in front of You.

4.1 A Fare is the amount You pay for a Flight. A Flight is a single flight operated by Us from one airport to another airport. Fares do not include ground transport services between airports and between airports and town terminals. Fares are reflected on the Website and are in effect on the date of payment for the Ticket. Should You wish to change Your Flight there may be additional payments due.

5. Payment
5.1 All Fares, taxes and charges relating to Your Booking must be paid in full before We will confirm a Booking. Once Your Booking is confirmed, all Fares and other charges made are non-refundable and, no refund or credit will be given in respect of any subsequent decrease in advertised Fares after the Booking is confirmed.

5.2 We do not give refunds except as otherwise provided for in Our Terms and Conditions.

5.3 All credit cards payments have a small cost to cover the cost of processing, which will be advised before
make a Booking.

6. Reservations and Bookings
6.1 A Booking is confirmed by a Booking Reference. We recommend that You check Your Booking prior to departure. We are not responsible for incorrect details supplied to Us.

6.2 When You make a Booking and once You have paid, We, or Our Authorised Agent will issue You with a Booking Reference reflecting a confirmation number. You need to bring Your Booking Reference (that shows this confirmation number) with You to be presented with valid photo identification at check-in. Failure to present the Booking Reference may result in Your having to pay additional charges.

6.3 We (or Our Authorised Agent) reserve the right to deny boarding to any Passenger presenting a Ticket that has been defaced or changed in any way that has not been previously authorised by Us or by Our Authorised Agent. In such a case You will not be entitled to a refund or any compensation.

6.4 In the event of a schedule change by Us, (or by Our Authorised Agent) We, (or Our Authorised Agent) will endeavour to contact all Passengers via the e-mail address or mobile phone number supplied at the point of Booking. We cannot be held responsible for incorrect contact details supplied by Passengers.

7. Check-in and Boarding
7.1 Passengers checking in on-line will only be regarded as accepted for travel once You have presented Your boarding passes to, and have been cleared through, security at the departure airport. Please also refer to paragraph 20 below (« Fitness to Fly »).

7.2 We recommend that You arrive to the airport of departure at least two hours before the scheduled departure time to ensure that You are able to check-in, proceed through security and arrive at Your departure gate in good time to board. Passengers who arrive late at the check-in will not be able to travel, and will not be entitled to a refund.

8. Photo Identification
8.1 Photo ID is mandatory for security purposes and will be required at check-in. Passengers without the required identification will be denied boarding and will not be entitled to a refund. A valid passport or a valid Citizen Card are acceptable forms of Photo Identification.

8.2 On International Flights, children require valid photo identification. Please familiarise Yourself with the immigration rules of Your point of destination, especially if only one parent is travelling with their child. In case of doubt, please contact Our Authorised Agent for advice.

9. Travel Documents
9.1 It is Your duty to comply with the entry requirements of the place of Your destination. We accept no responsibility if You are not in possession of the required documentation, including valid passports, valid visas and valid health certificates.

9.2 In the case You are refused entry at the place of Your destination, You will be liable to pay Us for any fine or charge imposed on Us as result, as well as any detention cost and the costs of transporting You back to Your place of departure. We will also not refund You the Fare in respect to Our carrying You from the place where You were denied entry.

10. Seating and facilities
10.1 We do not guarantee providing any particular seat in the aircraft and You agree to accept any seat that may be allocated or made available on Your Flight. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.

10.2 Some seats adjacent to the emergency exits are not suitable for all Passengers. For safety reasons, it is in the discretion of the crew to decide which Passenger may sit in these restricted seats.

10.3 Our usual seat dimensions are as follows: Pitch (distance between back of seat and back of seat in front): 29″ (approx. 72.5cm) and Width (distance between armrests): 17.5″ (approx. 44cm). If You are unable to fit comfortably and safely into a single seat with the above dimensions for any reason including medical requirements e.g. a broken leg, or personal space requirement, You will be required to purchase an additional seat in advance of travel. Please contact Our Authorised Agents to discuss Your specific requirements.

10.4 Our aircraft do not offer lavatory or wash-room facilities on board. You are advised to use the airport facilities before boarding. We do not offer an in-flight cabin service.

11. Baggage
11.1 Our Baggage allowance per Passenger is as follows:
11.1.1 Unchecked Baggage: one item up to a maximum weight of 6kg, provided the item is of dimensions that allow it to fit under the aircraft seat in front of You. It means that Unchecked Baggage must be of the following dimensions: Length: 50cm, Width: 35cm and Height: 22cm including handles and wheels. Any item larger or heavier than this must be checked in. Please also study the guidelines in paragraph 12 below to see what is not allowed to be carried by Passengers during a Flight.
11.1.2 Checked Baggage: Up to 15kg per Passenger is allowed. If this 15kg allowance is exceeded, there will be charges for excess weight. However, the maximum allowed weight of 32Kg per Passenger cannot be exceeded. Please contact Our Authorised Agent for pricing and conditions in respect to excess weight.

11.2 Checked Baggage will be carried in the hold of the aircraft. Please contact Our Authorised Agent for pricing and conditions in respect to the following categories of Checked Baggage:
11.2.1 booked in advance;
11.2.2 booked via Our Authorised Agent;
11.2.3 brought to the check-in.

11.3 Where You intend to check in heavy or bulky Baggage such as sporting equipment, musical instruments, fishing rods or baby equipment, You must make suitable arrangements in advance (at least 48 hours before the published departure time of Your Flight) with Our Authorised Agent. We cannot guarantee that We will be able to carry all heavy or bulky Baggage.

11.4 Due to the size of the aircraft operated, We cannot carry bicycles.

11.5 We do not carry dogs or other live animals (other than assistance dogs) on any of Our Flights.

11.6 We will accept assistance dogs for the blind but You must make suitable arrangements in advance (at least 48 hours before the published departure time of Your Flight) with Our Authorised Agent.

11.7 We do not accept freight or cargo items as Baggage. We do not carry wheelchairs with unsealed batteries, stretchers, full size prams, or engines.

11.8 We do not accept stretchers for carriage on any Flights.

11.9 We do not accept human remains for carriage on any routes. The carriage of ashes is permitted provided it is accompanied by a copy of the death certificate as well as the cremation certificate. The Passenger in possession of the ashes must ensure they are securely packaged in an appropriate container and must include it in their Unchecked Baggage. In any event, the Passenger carrying the ashes must inform the check-in staff, at the time of check-in, of the Passenger’s intention to carry the ashes.

12. Baggage contents
12.1 You must carry all medication in Your Unchecked Baggage.

12.2 The following articles are not permitted in Baggage:
12.2.1 Flammable liquids and solids such as lighter or heater fuels, paint, and matches;
12.2.2 Poisons such as insecticides, weed killers, arsenic, and cyanide;
12.2.3 Radioactive material, oxidising material, and organic peroxides such as bleaches and fibreglass repair kits;
12.2.4 Firearms and explosives, handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters, and crackers;
12.2.5 Antique, toy or replica firearms;
12.2.6 Swords, knives, arrows or similar weapons;
12.2.7 Infectious substances such as bacteria and viruses;
12.2.8 Corrosives such as mercury, acids, alkalis, and wet cell batteries;
12.2.9 Compressed gasses;
12.2.10 Deeply refrigerated flammable, non-flammable, and poisonous gases such as butane, oxygen, propane, and aqualung cylinders;
12.2.11 Matches or lighters;
12.2.12 Any item We reasonably consider to be unsuitable for carriage due to its size (e.g. too big, too heavy or too bulky), or character (e.g. too fragile or perishable);
12.2.13 Any item which is forbidden to be carried by law or regulation or which is likely to put the aircraft or any person or property on the aircraft in danger. These include items listed in the « International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air » and the « International Air Transport Association (IATA) Dangerous Goods Regulations ».

12.3 Please note, that the above list may not be exhaustive. You are therefore advised to confirm with Us or with Our Authorised Agent well in advance of travel, should You have any questions.

13. Lost or Damaged Baggage
13.1 In the case of damage to Checked Baggage on board the aircraft or during any period within which the Checked Baggage is in Our charge, We will pay You compensation, up to 1000 SDRs for proven direct damage, unless otherwise provided for by the Convention or Regulation. However, You may make a special declaration and pay a supplementary fee to ensure higher limits on Your Baggage. Please contact Our Authorised Agent for details regarding the supplementary fee. Nevertheless, We are never liable for damage resulting from the inherent defect, quality or vice of Baggage. In the case of Unchecked Baggage, We are liable only if the damage is a direct result of Our fault or that of Our servants or agents. We recommend that You carry appropriate insurance to cover any potential losses.

13.2 Despite the above, We accept no responsibility for the following:
13.2.1 Cuts, scratches, dents and stains;
13.2.2 Items of a fragile or perishable nature;
13.2.3 Over packed bags;
13.2.4 Manufacturer’s defects;
13.2.5 Any indirect and/or unforeseen damages.

13.3 We are not liable for loss or damage or loss caused by delay in respect to valuable items (e.g. jewellery, antiques, mobile phones, important documents, laptops, cash, etc.) or fragile items (e.g. laptops). Such items must be carried in Your Unchecked Baggage, and remain Your responsibility. You are advised to secure insurance cover in respect to valuable and fragile items.

13.4 If Your Baggage is damaged or lost during a Flight, You must advise a member of the ground handling staff immediately and Your written complaint must reach Us or Our Authorised Agent no later than 7 Days from the date on which Your Baggage is placed at Your disposal or should have been placed at Your disposal. Our liability for Baggage delay is limited to 1000 SDRs unless otherwise provided for by the Convention or Regulation.

14. Delay
14.1 In the case of a delay by more than 2 hours We will endeavour to meet Your Immediate economic needs. But in order to have these immediate economic needs met You need to contact Us or Our Authorised Agent as soon as is reasonably possible for You to do so.

14.2 In the case of delay by more than 5 hours, You may request a refund of the ticket price.

14.3 We are not liable for damage caused by delay if We or Our servants or agents took all measures that could reasonably be required to avoid the damage or if it was impossible for Us or Our servants or agents to take such measures.

14.5 If Your Baggage is delayed, Your written complaint should reach Us or Our Authorised Agent no later than 21 Days from the date on which Your Baggage is placed at Your disposal.

15. Cancellation and Denied Boarding
15.1 Where a cancellation or significant change is made to Our schedule before the date of Your departure, We will use reasonable efforts to inform You of any such cancellation or change. We recommend that You secure comprehensive travel insurance to cover unexpected costs.

15.2 If You are denied boarding, You will have the election to choose between: re-routing to Your contracted destination at the earliest opportunity under comparable conditions and having Your Immediate economic needs met, or later re-routing to Your contracted destination at Your convenience, subject to the availability of seats, or a refund of the Ticket price..
15.3 However, the provisions of paragraph 15.2 will not apply in the following cases:
15.3.1 You were informed of the cancellation at least two weeks before the scheduled time of departure;
15.3.2 You were informed of the cancellation between 14 Days and 7 Days before the scheduled time of departure and You were offered re-routing, allowing You to depart no more than two hours before the scheduled time of departure and to reach Your contracted destination less than four hours after the scheduled time of arrival;
15.3.3 You were informed of the cancellation less than 7 Days before the scheduled time of departure and You have been offered re-routing, allowing You to depart no more than one hour before the scheduled time of departure and to reach Your contracted destination less than two hours after the scheduled time of arrival;
15.3.4 If the Flight was cancelled owing to extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

16. Passengers requiring special assistance
16.1 Passengers requiring special assistance (disabled persons and persons with reduced mobility) must advise Us or Our Authorised Agent of assistance requirements upon Booking by by referring to Your Booking Reference number when contacting Our Authorised Agent. We will always try to accommodate disabled persons and persons with reduced mobility; however, We cannot guarantee that We will be able to offer the particular special assistance requested.

16.2 Due to the aircraft types We operate, We do not have cabin crew and therefore Passengers requiring special assistance may be required to travel with a companion who can provide them with their required special assistance.

17. Babies and toddlers
17.1 We do not carry babies under 2 weeks old on Our Flights. Toddlers up to 2 years on the date of travel will be carried at a reduced Fare as notified at the time of Booking, providing they do not require a seat of their own and will be carried on the lap of an adult for which an appropriate restraint will be provided and must be used. Children aged 2 years or over are charged the full adult Fare on all routes.

18. Unaccompanied minors and young persons
18.1 Children who have not turned 8 on the date of travel must be accompanied by at least one adult, on the same Booking Reference, who will take responsibility for the child.

18.2 Children between the ages of 8 and 12 may travel unaccompanied but only on single sector Domestic Flights. They must be signed for at the check-in desk and again upon collection at their destination. There is a charge payable for this service (please contact Our Authorised Agent for details and conditions) and the service must be booked through the reservation centre of Our Authorised Agent.

18.3 Young Passengers between the ages of 12 and 16 may travel unaccompanied on Domestic Flights should the parent or guardian requests it in writing, at least 48 hours prior to departure. There will be no requirement in this case for a signature at the arrivals airport and Our responsibility will cease upon safe delivery of the young person to the arrivals hall. There is a charge payable for this service. Please contact Our Authorised Agent for details and conditions.

18.4 Proof of age must be shown for young Passengers between the ages of 8 years and 16 years travelling unaccompanied. Please contact Our Authorised Agent for information regarding valid Photo Identification in respect to unaccompanied minors and young persons.

18.5 We will accept groups of children aged up to 13 years old on the condition that there is a minimum ratio of one accompanying adult per every eight children. The accompanying adult/s will have the duty to ensure that the children are responsibly behaved at all times.

19. Expectant mothers
19.1 Expectant mothers may travel up to and including the 27th week of their pregnancy, and will be accepted for travelling between the 28th and 34th week, provided they are in possession of a doctor’s certificate confirming the stage of their pregnancy and that they are fit to fly.

20. Fitness to fly
20.1 We may refuse You carriage if We deem that You may put the safety of the aircraft or the health or safety of any person in the aircraft in danger or at risk.

20.2 Passengers suffering from a medical illness or condition that requires a certificate from a general practitioner or local doctor confirming fitness to fly may be refused carriage in the absence of such certificate.

20.3 Passengers suffering from an infectious disease will be refused carriage.

20.4 Asthma sufferers may carry inhalers and/or nebulisers provided that these do not contain oxygen cylinders. Passengers suffering from severe asthma or those who have recently been prescribed oral steroids will require certification confirming fitness to fly.

21. Refusal of carriage
21.1 Refusal of carriage is not denied boarding. We, or Our Authorised Agent may refuse to carry You or Your Baggage without refund of Fare or any compensation if one or more of the following happens or We reasonably believe it may happen:
21.1.1 carrying the Passenger or the Passenger’s Baggage might endanger the safety of the aircraft or the health and/or safety of any person on the aircraft;
21.1.2 carrying the Passenger or the Passenger’s Baggage may affect the comfort of any person on the aircraft;
21.1.3 the Passenger is drunk or under the influence of alcohol or drugs;
21.1.4 the Passenger is, or there is good reason to believe the Passenger is, in the unlawful possession of drugs;
21.1.5 the Passenger’s mental or physical state poses a danger or risk to the Passenger, the aircraft or any other person on it;
21.1.6 the Passenger refuses to allow a security check on the Passenger or the Passenger’s Baggage;
21.1.7 the Passenger disobeys any lawful instruction (for example relating to safety or security) from the ground staff or from a member of the aircraft crew;
21.1.8 the Passenger behaves in a threatening, abusive or insulting way to a member of Our staff, to Passengers, to any member of the airport staff or any ground handling agent;
21.1.9 the Passenger makes a bomb threat;
21.1.10 the Passenger interferes with a member of the crew of the aircraft in the execution of their duties;
21.1.11 the Passenger commits a criminal offence during the check-in or boarding processes or on board the aircraft;
21.1.12 the Passenger does not present valid travel documents (and/or a visa, if required);
21.1.13 the Passenger does not present a valid Ticket;
21.1.14 the Passenger cannot prove to be the person named in the Ticket;
21.1.15 the Passenger fails to arrive at the boarding gate on time;
21.1.16 carrying the Passenger would mean breaking a law or regulation.

22. Conduct on board
22.1 You are expected to obey the lawful commands of the captain and crew. The captain has command of the aircraft and has authority to deal with Passengers who misbehave, are disruptive, or otherwise cause problems, by whatever means the captain deems fit. This may include forcible removal from the Flight and handing over persons to security personnel or police on the ground. Passengers are liable for damages resulting from their actions (including those of diversion of the aircraft, and such damages may be substantial).

22.2 Passengers are not allowed to smoke at any time on any of Our aircraft. Passengers are also prohibited from consuming alcoholic beverages on Our Flights.

22.3 For reasons of safety, We may decide not to allow You to use electronic devices while on board the aircraft.

23. Liability
23.1 Our liabilities are governed by the provisions of Regulation 261/2004 and the Convention as implemented by Regulation 2027/97 as amended by Regulation 889/2002. Please note, however, that the accident causing the damage must have taken place on board Our aircraft or in the course of any of Our operations of embarking or disembarking and such accident must be abnormal, unexpected or unusual and must not be the Passenger’s internal reaction to normal Flight operations. Please also note that any advanced payment We may make, will not constitute Our recognition of liability and any advanced payment may be offset against any subsequent sums paid on the basis of Our proven liability. Also, if We prove that the damage was caused by, or contributed by, the negligence of the injured or deceased Passenger, We will be exonerated wholly or partly from Our liability. In this case, We will be entitled to the return or partial return of the advance payment We made. For any damages over 100 000 SDRs, We will be entitled to exclude or limit Our liability by proving that that the damage was not due to Our negligence or Our wrongful act or omission or that of Our servants or agents. Please also note that when the Convention applies, the Convention will govern and may limit Our liability in respect to death, injury, destruction/loss of or damage to Baggage and in respect to delay.

23.2 Please take note of Articles 3 and 5 of Regulation 2027/97 as amended by Regulation 889/2002:
« Article 3
1. (a) The liability of a Community air carrier for damages sustained in the event of death, wounding or any other bodily injury by a passenger in the event of an accident shall not be subject to any financial limit, be it defined by law, convention or contract.
b) The obligation of insurance set out in Article 7 of Regulation (EEC) No 2407/92 shall be understood as requiring that a Community air carrier shall be insured up to the limit of the liability required under paragraph 2 and thereafter up to a reasonable level.
2. For any damages up to the sum of the equivalent in ecus of 100 000 SDR, the Community air carrier shall not exclude or limit his liability by proving that he and his agents have taken all necessary measures to avoid the damage or that it was impossible for him or them to take such measures.
3. Notwithstanding the provisions of paragraph 2, if the Community air carrier proves that the damage was caused by, or contributed to by, the negligence of the injured or deceased passenger, the carrier may be exonerated wholly or partly from its liability in accordance with applicable law.
Article 5
1. The Community air carrier shall without delay, and in any event not later than fifteen days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered.
2. Without prejudice to paragraph 1, an advance payment shall not be less than the equivalent in euro of 16000 SDRs per passenger in the event of death.
3. An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of Community air carrier liability, but is not returnable, except in the cases prescribed in Article 20 of the Montreal Convention or where the person who received the advance payment was not the person entitled to compensation.

23.3 We are not be liable for any loss, breach, damage (whether direct, consequential, general or special) or expense of any nature whatsoever which may be caused, directly or indirectly through the use of, supply or reliance upon any information or service provided on the Website.

23.4 We are not liable for any damage arising from the fact that We have obeyed laws or government rules and regulations or You have not obeyed laws or government rules and regulations.

23.5 The details of the National Enforcement Body National Enforcement Body, designated to deal with the enforcement of Passenger rights are as follows:
Civil Aviation Authority
Airport Ruzyne
160 08
Czech Republic

24. Application of law, time limits
24.1 Unless otherwise provided by any applicable law, regulations, orders or requirements, these Terms and Conditions and any carriage which We agree to provide You with, (in respect to You and/or Your Baggage) will be governed by the laws of the Czech Republic and any dispute between You and Us concerning or arising out of such carriage in any way whatsoever shall be subject to the jurisdiction of the Courts of the Czech Republic.

24.2 Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft should have arrived.

25. Privacy
25.1 By using the Website, You consent to Our privacy policy. Our privacy policy is that We may use the personal data You provide to Us for the following purposes:
25.1.1 making a reservation and issuing a Ticket;
25.1.2 accounting, billing and auditing;
25.1.3 verification of credit or other charge cards;
25.1.4 immigration, security and customs control;
25.1.5 statistical analysis;
25.1.6 verification of Your identity;
25.1.7 enabling Us and Our carefully selected partners to contact You with tailored offers and product information. If You would prefer not to receive this information, You can notify Us or Our Authorised Agent when You book.

25.2 The above means that We may transmit Your personal data to:
25.2.1 Our own offices;
25.2.2 Our Authorised Agent;
25.2.3 Government agencies;
25.2.4 Ourbusiness partners;
25.2.5 other Carriers and service providers involved in providing Your transportation;
25.2.6 credit and charge card companies;
25.2.7 data processing companies working on Our behalf.

26. Language
26.1 In the case of any divergence between the English version of these Terms and Conditions on the one hand, and any other language equivalents on the other hand, the English version will prevail.